I don’t know about you, but I’m sick and tired of businesses that gripe and complain about whiny-ass customers who make unreasonable demands. If not for us customers, you wouldn’t exist. When no one is willing to purchase your products any longer, you and all your profits will vanish without a wisp of smoke.
And I, for one, will shed no tears.
If you want a glimpse of what I mean, take a look at Stacy Hall’s columns about customer service on deliveringhappiness.com. First she claims that customers should be nicer to businesses, then she justifies telling us “no” as long as businesses do so politely.
“Co-Dependency” or The Balance of Power
Hall describes the relationship between many businesses and their customers as “co-dependent” on the grounds that “one person is continually serving the needs of the other without reciprocation.”
Checking further into the definition of “codependency,” I found
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